Shipping policy
Please note during the current COVID-19 crisis we have wavered the 28 days return policy.
Europe
Due to COVID-19 our logistics partner, Royal Mail, has temporarily suspended all mail services to Europe, with the exception of the Republic of Ireland.
Orders placed for delivery to mainland Europe will be automatically cancelled by our team. We apologise for any inconvenience this may cause.
Will COVID-19 (Coronavirus) affect my delivery?
Unfortunately due to the COVID 19 crisis Royal Mail are under immense pressure, as they are running on a reduced work force due some employees having to self-isolate.
Our shipments are taking anywhere between 2 and 25 days depending on the individual depots and sorting offices.
Apologies that we are unable to give you any further information at this time.
Please note during the current COVID-19 outbreak there may be a delay of up to 25 days for parcels shipped from our warehouse.
Although it is very rare for parcels to go missing, please take note of the following terms, which continue to be in place during the current crisis:
We will not be able to enter a claim for lost products with Royal Mail until:
- 15 working days have passed (for UK orders)
- 25 working days have passed (for Worldwide orders)
DELIVERY ADDRESS
Getting your goods to you swiftly and safely is of utmost importance to us. That's why we entrust our deliveries to carefully selected couriers. It’s also why we may need to confirm your details with your card issuer when you pay with a credit/debit card, and we can only dispatch your first order to the cardholder’s address or place of work.
We will do our best to keep delays to a minimum but reserve the right to cancel an order if a different address is provided. We do this to protect our customers from potential fraud and it may be necessary for us to contact you to request an amendment to the original order details. After your first successful order with us, we will be happy to ship your order to your address of choice
If you use Amazon Checkout or PayPal to pay for your products, these payment services conduct their own fraud checks, and so you may be able to use an alternative address, however this is not guaranteed.
CAN I HAVE FREE POSTAGE ON MY ORDER?
Yes! Postage & packaging costs for standard deliveries within the U.K. are free of charge for all orders.
Below are listed all of the delivery options we offer.
STANDARD UK DELIVERY
No promotional code, no minimum spend, just free UK delivery on all orders – even during the sales!
We aim to dispatch all orders within 2-5 working days* for standard orders, although most of our orders are dispatched a lot sooner.
Orders received before 14.00pm will be dispatched the same day if a working day or the next working day if not. Weekends and Bank Holidays are not working days. All orders received after 14.00 will be dispatched the following working day.
We send products out by Royal Mail or TNT and delivery of your parcel should be attempted within 2 -5 working days of despatch.
* ‘Working day’ means Monday-Friday, and as such we do not dispatch on weekends or Bank Holidays.
INTERNATIONAL SHIPPING RATES
Europe
Due to COVID-19 our logistics partner, Royal Mail, has temporarily suspended all mail services to Europe, with the exception of the Republic of Ireland.
Orders placed for delivery to mainland Europe will be automatically cancelled by our team. We apologise for any inconvenience this may cause.
We offer delivery to a large list of countries, but unfortunately if your country is not listed below then we do not currently dispatch there. If you would like more information about why your country does not appear on our list, please email us at enquiries@josefseibel.co.uk.